Privacy Policy
Effective Date: September 15, 2020
Thanks for visiting this Paradigm site. Podium Arts Communications, Inc., otherwise known as Paradigm (“Paradigm”, “we”, “us” or “our”) respects your privacy. When it comes to your personal information, we believe in transparency. We describe below what personal information we collect, what we do with it and your choices and rights.
By using any of Paradigm’s Services, you confirm you have agreed to the Terms of Service and read and understood this Privacy Policy.
1. Key Terms
In our Privacy Policy, when we refer to “Users”, we mean our customers who use our Services, including visitors to our sites. We explain who we are in the “Who is Podium Arts?” section below. Any other capitalized terms not defined in this Privacy Policy have the meanings in our Terms of Service.
2. How does this Privacy Policy apply?
This Privacy Policy describes what we do with personal information that we collect and use for our own purposes (i.e., where we are a controller), such as your account information and information about how you use and interact with our Services, including information you submit to our customer support as well as certain information relating to your use of Third Party Services on our sites. This Privacy Policy does not apply to personal information of our employees, event clients, sponsors or participants (except to the extent employees, event clients, sponsors or participants are Users).
We use cookies and similar technologies. This Cookie Policy describes how Paradigm uses cookies and similar technologies to provide, customize, evaluate, improve, promote and protect our Services. Note that any capitalized terms not defined in this Cookie Policy have the meanings set forth in our Terms of Service. If you have any comments or questions about this Cookie Policy, feel free to contact us at privacy@paradigmevents.live.
Cookies. Cookies are small pieces of text sent to your browser when you visit a site. They serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the Services. We use cookies on the sites and associated domains of Paradigm events and on Paradigm web and mobile applications for the following purposes:
Authentication, Customization, Security and Other Functional Cookies. Cookies help us verify your Account and device and determine when you’re logged in, so we can make it easier for you to access the Services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials and to remember choices you’ve made on the Services.
Performance and Analytics. Cookies help us analyze how the Services are being accessed and used and enable us to track performance of the Services. For example, we use cookies to determine if you viewed a page or played a video. This helps us provide you with information that you find interesting.
Third Parties. Third Party Services may use cookies to help you sign into their services from our Services. Any such Third Party cookie usage is governed by the policy of the third party placing the cookie.
Paradigm Ads. We partner with third party publishers, advertising networks and service providers to manage our ads on other sites. Our Third Party partners may set cookies on your device or browser to gather information about your activities on the Services and other sites you visit, in order to provide you with Paradigm ads. For example, if you visit a Paradigm site and also use a social media platform, you may see a Paradigm ad in your social media newsfeed or timeline.
Opting Out. You can set your browser to not accept cookies, but this may limit your ability to use the Services. We currently don’t respond to DNT:1 signals from browsers visiting our Services. You can also opt out of receiving interest-based ads from certain ad networks here.
Device Identifiers. We use device identifiers on Paradigm web and mobile applications to track, analyze and improve the performance of the Services and our ads.
Third Party Tags. We use and manage third party tags on the websites and associated domains of Paradigm and on Paradigm web and mobile applications. Third Party tags may take the form of pixels or tracking snippets. We use pixels to learn how you interact with our site pages and emails, and this information helps us and our ad partners provide you with a more tailored experience. We use tracking snippets to capture data from your browser, make requests to a Third Party partner or set cookies on your device to store data. For example, if you see a Paradigm ad on a social media platform and choose to use Paradigm, we may use a tag to reduce the number of Paradigm ads you see on that platform. We use Google Tag Manager to manage our Third Party tag usage. This may cause other tags to be activated which may, for their part, collect data and set cookies under certain circumstances. Google Tag Manager does not store this data.
Cookies on Our Sites. We may update this Cookie Policy from time to time. When we make changes, we’ll update the “Effective Date” at the top of the Cookie Policy and post it on our sites. We encourage you to check back periodically to review this Cookie Policy for any changes since your last visit.
We also host and process User Content on behalf of our Users. Our Users tell us what to do with User Content, and we follow their instructions. This Privacy Policy does not describe what we do with User Content on our Users’ instructions (i.e., as their processor or Services provider). If you want to know how a User handles information you provide during an interaction with their Content, you should check the User site's privacy policy, if applicable.
Please see Section 4.5 of our Terms of Service to learn more about how we act as a “Service Provider” if you are a “Business” under the CCPA with respect to data of your “Consumers” (as defined under the CCPA) which meets the definition of “Personal Information” under the CCPA.
3. Personal information we collect
We collect various personal information regarding you or your device. This includes the following:
Information you provide to create an account, specifically email address, first name, last name, title and company name.
Your marketing preferences.
The emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our event Q&A, surveys, and chat tools or forums. Please be aware that information on public parts of our sites is available to others.
Information you share with us in connection with surveys, contests or promotions.
Information from your use of the Services or our sites. This includes: IP addresses, preferences, web pages you visited prior to coming to our or our sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services and our sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).
Information we get from our partners to support our marketing initiatives, improve our Services and better monitor, manage and measure our ad campaigns, such as details about when a partner shows you one of our ads via its advertising platform.
Other information you submit to us directly or through Third Party Services if you use a Third Party Service to create a Login (based on your privacy settings with such Third Party Service).
4. How we collect personal information
We obtain personal information from various sources. We do this in three main ways:
You provide some of it directly (such as by registering for a Login).
We record some of it automatically when you use our Services or Users’ sites (including with technologies like cookies).
We receive some of it from Third Parties (like when you register for a Login using a Third Party Service or when you make payments to us using our payment processor or via a mobile app store).
We’ve described this in more detail below.
a. Personal information you provide
When you use our Services, we collect information from you in a number of ways. For instance, we ask you to provide your name and email address to register and manage your Login. We also maintain your marketing preferences and the emails and other communications that you send us or otherwise contribute, such as customer support inquiries or posts to our site message boards or forums. You might also provide us with information in other ways, including by responding to surveys, submitting a form or participating in contests or similar promotions.
Sometimes we require you to provide us with information for contractual or legal reasons. We’ll normally let you know when information is required, and the consequences of failing to provide it. If you do not provide personal information when requested, you may not be able to use our Services if that information is necessary to provide you with the service or if we are legally required to collect it.
b. Personal information obtained from your use of our Services
When you use our Services, we collect information about your activity on and interaction with the Services, such as your IP address(es), your device and browser type, the web page you visited before coming to our sites, what pages on our sites you visit and for how long and identifiers associated with your devices. If you’ve given us permission through your device settings, we may collect your location information in our mobile apps.
If you are a User of our sites, we also get information about your interactions with those sites, though we use this in anonymous, aggregated or pseudonymized form which does not focus on you individually. We use this data to evaluate, provide, protect or improve our Services (including by developing new products and services).
Some of this information is collected automatically using cookies and similar technologies when you use our Services and our sites. You can read more about our use of cookies in our Cookie Policy listed above. Some of this information is similarly collected automatically through your browser or from your device.
c. Personal information obtained from other sources
If you use a Third Party Service embedded to provide features on our sites, the Third Party Service may provide us with your Third Party Service account information on your behalf, such as your name and email address (we don’t collect or store passwords you use to access Third Party Services). The privacy policies on the Third Party Service normally controls what they share with us. Make sure you are comfortable with what they share by reviewing their privacy policies.
5. How we use your personal information
We use the personal information we obtain about you for the following purposes:
Provision of the Services. Create and manage your Login, provide and personalize our Services, process payments and respond to your inquiries.
Communicating with you. Communicate with you, including by sending you emails about your transactions and Service-related announcements.
Surveys and contests. Administer surveys, contests and other promotions.
Promotion. Promote our Services and send you tailored marketing communications about products, services, offers, programs and promotions of Paradigm and our partners and measure the success of those campaigns. For example, we may send different marketing communications to you based on your subscription plan or what we think may interest you based on other information we hold about you.
Advertising. Analyze your interactions with our Services and Third Parties’ online services so we can tailor our advertising to what we think will interest you. For example, we may decide not to advertise our Services to you on a social media site if you already signed up for Paid Services or we may choose to serve you a particular advertisement based on your subscription plan or what we think may interest you based on other information we hold about you.
Customizing the Services. Provide you with customized services. For example, we use your location information to display accurate date and time information. We also use cookies and similar technologies for this purpose, such as remembering which of our sites you most recently visited.
Improving our Services. Analyze and learn about how the Services are accessed and used, evaluate and improve our Services (including by developing new products and services and managing our communications) and monitor and measure the effectiveness of our advertising. We usually do this based on anonymous, pseudonymized or aggregated information which does not focus on you individually. For example, if we learn that most Users of Paid Services use a particular integration or feature, we might wish to expand on that integration or feature.
Security. Ensure the security and integrity of our Services.
Third Party relationships. Manage our vendor and partner relationships.
Enforcement. Enforce our Terms of Service and other legal terms and policies.
Protection. Protect our and others’ interests, rights and property (e.g., to protect our Users from abuse).
Complying with law. Comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts and law enforcement requests.
We process your personal information for the above purposes when:
Consent. You have consented to the use of your personal information in a particular way. When you consent, you can change your mind at any time.
Legal obligation. We have a legal obligation to use your personal information, such as to comply with applicable tax and other government regulations or to comply with a court order or binding law enforcement request.
Legitimate interests. We have a legitimate interest in using your personal information. In particular, we have a legitimate interest in the following cases:
To operate the Paradigm business and provide you with tailored advertising and communications to develop and promote our business.
To analyze and improve the safety and security of our Services - we do this as it is necessary to pursue our legitimate interests in ensuring Paradigm is secure, such as by implementing and enhancing security measures and protections and protecting against fraud, spam and abuse.
To provide and improve the Services, including any personalized services - we do this as it is necessary to pursue our legitimate interests of providing an innovative and tailored offering to our Users on a sustained basis.
To anonymize and subsequently use anonymized information.
Protecting you and others. To protect your vital interests, or those of others.
Others’ legitimate interests. Where necessary for the purposes of a Third Party’s legitimate interests, such as our partners who have a legitimate interest in delivering tailored advertising to you and monitoring and measuring its effectiveness or our legitimate interest in having our client’s event sites function properly and securely and analyzing the usage of their sites so they can understand trends and improve their services.
6. How we share your personal information
We share personal information in the following ways:
Affiliates. We share personal information with our affiliates when it is reasonably necessary or desirable, such as to help provide services to you or analyze and improve the services we or they provide.
Clients and Event Sponsors. We share with our Clients and Event Sponsors data regarding usage by Users of their event sites. For example, we provide a Client or an Event Sponsor with information about what web page their User visited before coming to their site and how their Users interacted with their site and certain pages or features on their site. This is so Clients and Event Sponsors can analyze the usage of their sites and pages and improve their services.
Business partners. We may share personal information with business partners. For example, we may share your personal information when our Services are integrated with their Third Party Services, but only when you have been informed or would otherwise expect such sharing.
Service providers. We share personal information with our service providers that perform services on our behalf. For example, we may use Third Parties to help us provide customer support, manage our advertisements on other sites, send marketing and other communications on our behalf or assist with data storage.
Process payments. We transmit your personal information via an encrypted connection to our payment processor.
Following the law or protecting rights and interests. We disclose your personal information if we determine that such disclosure is reasonably necessary to comply with the law, protect our or others’ rights, property or interests (such as enforcing our Terms of Service) or prevent fraud or abuse of Paradigm or our Clients or Users. In particular, we may disclose your personal information in response to lawful requests by public authorities, such as to meet national security or law enforcement requirements.
Advertising. We share personal information with Third Parties so they and we can provide you with tailored advertising and measure and monitor its effectiveness. For example, we may share your pseudonymized email address with a Third Party social media platform on which we advertise to avoid serving Paradigm ads to people who already use Paradigm.
7. Your rights and choices
Where applicable law requires (and subject to any relevant exceptions under law), you may have the right to access, update, change or delete personal information.
You can access, update, change or delete personal information either directly in your Login or by contacting us at privacy@paradigmevents.live to request the required changes. You can exercise your other rights (including deleting your Login) by contacting us via your registered email at the same email address. Please note that we may need to verify your identity in connection with your requests, and such verification process may, if you do not have direct access to your Login, require you to provide us with additional information (e.g. government identification). Even if you have access to your Login, we may request additional information if we believe it’s necessary to verify your identity. If we are unable to verify your identity or request, we may not, in accordance with applicable law, be able to fulfill your request.
You can also elect not to receive marketing communications by following the unsubscribe instructions in such communications.
Please note that, for technical reasons, there is likely to be a delay in deleting your personal information from our systems when you ask us to delete it. We also will retain personal information in order to comply with the law, protect our and others’ rights, resolve disputes or enforce our legal terms or policies, to the extent permitted under applicable law.
You may have the right to restrict or object to the processing of your personal information or to exercise a right to data portability under applicable law. You also may have the right to lodge a complaint with a competent supervisory authority, subject to applicable law.
Additionally, if we rely on consent for the processing of your personal information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.
Our Cookie Policy (described above) explains how you can manage cookies and similar technologies.
If you are a User of one of our Client’s sites, you may also contact them to exercise your rights with respect to any information they hold about you.
8. How we protect your personal information
While no service is completely secure, we are dedicated to keeping personal information safe. We maintain administrative, technical and physical safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse and any other unlawful form of processing, of the personal information in our possession. We employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it) and testing for and protecting against network vulnerabilities.
9. How we retain your personal information
We retain personal information regarding you or your use of the Services for as long as your Login is active or for as long as needed to provide you or our Clients with the Services. We also retain personal information for as long as necessary to achieve the purposes described in this Privacy Policy, for example, to comply with our legal obligations, to protect us in the event of disputes and to enforce our agreements and to protect our and others’ interests.
The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. Factors we consider in determining these periods include the minimum required retention period prescribed by law or recommended as best practice, the period during which a claim can be made with respect to an agreement or other matter, whether the personal information has been aggregated or pseudonymized, and other relevant criteria. For example, the period we keep your email address is connected to how long your Login is active, while the period for which we keep a support message is based on how long has passed since the last submission in the thread.
As Clients may have a seasonal site or come back to us after an Login becomes inactive, we don’t immediately delete your personal information when your initial use the Services is complete. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back.
You may delete your account by contacting us at privacy@paradigmevents.live and Paradigm will delete the personal information it holds about you (unless we need to retain it for the purposes set out in this Privacy Policy).
Please note that in the course of providing the Services, we collect and maintain aggregated, anonymized or de-personalized information which we may retain indefinitely.
10. Users’ personal information
In connection with using our Services, may receive and retain certain personal information from our Users, such as when communicating with Users and registering Logins for them. This means we process personal information (for example, first and last name, email address, company name and title) and, to the extent we do so, under EU law, we are an independent controller of data relating to those Users that have provided such data through the Services.
We are responsible for protecting User personal information received or processed and complying with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which a User’s information can be used. Such laws may require that we post, and comply with, this privacy policy, which is made accessible to our Users and compatible with our published Terms of Use. If you are an individual who is protected under the General Data Protection Regulation (“GDPR”), we will process your data in accordance with our Data Protection Addendum. For more information on GDPR, see more resources at https://gdpr-info.eu and http://gdprandyou.ie.
As a data controller, if we disclose personal information without our User’s proper consent, we are responsible for that unauthorized disclosure. This includes, intentional disclosures or unintentional data breaches. For example, we may receive a User’s email address or other information as a result of conducting a transaction for that User. This information may only be used for the authorized purpose. We may not use this information for unsolicited commercial messages or unauthorized transactions. Without the User’s consent, and subject to other applicable policies and laws, we may not add any User to our email or physical mailing list, use that User’s identity for marketing, or obtain or directly retain any payment information following completion of an authorized transaction.
Our Clients who have licensed a site using the Paradigm Portal are responsible for what they do with the personal information they collect, directly or through Paradigm, about their Users. The remainder of this Section 10 is directed to such Clients.
a. Your relationship with Users
If you’re one of our Clients, you will collect personal information about your Users. For example, following an event you may ask your Users to provide their name, address, email address so that you can survey them regarding their experience. You may also use cookies and similar technologies to analyze usage and other trends.
You are solely responsible for complying with any laws and regulations that apply to your collection and use of your Users’ information, including personal information you collect about them from us or using Paradigm functionality or cookies or similar technologies.
You must publish your own privacy policies and comply with them.
We’re not liable for your relationship with your Users or how you collect and use personal information about them (even if you collect it from us or using Paradigm functionality or cookies or similar technologies) and we won’t provide you with any legal advice regarding such matters.
b. User payment information
Your Users’ payment information may be processed via Third Party eCommerce Payment Processors with which you integrate your registration system, in accordance with such eCommerce Payment Processors’ terms and policies. We transmit your Users’ complete payment information when they initially provide or update it only so that we can pass it along to the eCommerce Payment Processors you agree to use. We don’t collect or store your Users’ payment information.
11. California Residents
This Section 11 is only applicable to you if you are a resident of the state of California in the US (“California Residents”) and only applies to personal information for which Paradigm is a “Business” (as defined in the CCPA), but does not apply to personal information we collect from you in the course of our provision of services to you where you are an employee, owner, director, officer or contractor of a company, partnership, sole proprietorship, non-profit or government agency. It applies to personal information we collect from California Residents on or through our Services and through other means (such as information collected offline or in person). With respect to personal information for which you are a “Business” and Paradigm is a “Service Provider,” please see our Terms of Service.
a. Categories, business and commercial purposes, sources and third parties
California law requires us to disclose certain information regarding the categories of personal information we collect. The following is a list of all categories of personal information which Paradigm collects, or has collected, from California Residents, in the twelve (12) months prior to the effective date of this Privacy Policy (each, a “Category”), together with, for each Category: (1) the categories of sources from which such Category is collected; and (2) the categories of third parties with whom we share such Category.
Identifiers: (1) sources: you (either directly or through a Third Party Service), collected by the Services, business partners, service providers and payment processors; and (2) third parties: business partners, service providers and payment processors.
Commercial information: (1) sources: you (either directly or through a Third Party Service), collected by the Services, business partners and service providers; and (2) third parties: business partners, service providers and payment processors.
Financial data: (1) sources: you (either directly or through a Third Party Service), business partners and payment processors; and (2) third parties: business partners, service providers and payment processors.
Internet or other network or device activity: (1) sources: you (either directly or through a Third Party Service), collected by the Services, business partners, service providers and payment processors; and (2) third parties: business partners, service providers and payment processors.
Location information: (1) sources: you (either directly or through a Third Party Service), collected by the Services, business partners and service providers; and (2) third parties: business partners, service providers and payment processors.
Sensory information: (1) sources: you (either directly or through a Third Party Service) and service providers; and (2) third parties: business partners, service providers and payment processors.
Other information that identifies or can be reasonably associated with you: (1) sources: you (either directly or through a Third Party Service), collected by the Services, business partners, service providers and payment processors; and (2) third parties: business partners, service providers and payment processors.
Each Category is collected for the following business purposes: (i) providing the Services (including without limitation maintaining your Login, processing and fulfilling orders, and administering surveys and contests); (ii) providing customer support for the Services; (iii) operating the Services (including without limitation managing third party relationships and enabling usage of our service providers); (iv) communicating with you; (v) customizing the Services; (vi) securing and protecting the Services (including without limitation auditing the Services, bug and fraud detection, debugging and repair of errors and the detection, protection and prosecution of security incidents or illegal activity); (vii) enforcing our terms and policies; (viii) complying with law; (ix) verifying your identity; and (x) other business purposes about which we may notify you from time to time.
Each Category is collected for uses that advance our commercial or economic interests such as: (i) promoting surveys and contests; (ii) promoting and advertising the Services; (iii) customizing the Services; (iv) improving our Services; (v) communicating with you about relevant offers from third parties; and (vi) other commercial purposes about which we may notify you from time to time.
b. Your requests
Subject to certain exceptions and restrictions, the CCPA provides California Residents the right to submit requests to a business which has collected their personal information: (i) to provide them with access to the specific pieces and categories of personal information collected by the business about such California Resident, the categories of sources for such information, the business or commercial purposes for collecting such information, and the categories of third parties with which such information was shared; and (ii) to delete such personal information (each, a “California Request”). We need certain types of information so that we can provide our Services to you. If you ask us to delete some or all of your information, you may no longer be able to access or use the Services.
If you are a California Resident, please follow the instructions in the “Your rights and choices” section above to submit California Requests and please make sure you note that you are a California Resident when you do so. California Residents may designate an authorized agent to make California Requests on their behalf. In order to designate an authorized agent to make a California Request on your behalf, you must provide a valid power of attorney, the requester’s valid government issued identification and the authorized agent’s valid government issued identification.
c. We do not sell your personal information
We do not sell your personal information, as that term is defined based on our understanding of the CCPA and its implementing regulations. We have not sold any personal information to third parties for a business or commercial purpose in the 12 months prior to the effective date of this Privacy Policy. We do share personal information with third parties for the business and commercial purposes described in this Section 11, including without limitation advertising and marketing based on Users’ online activities over time and across different sites, services and devices.
d. We do not discriminate against you
You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Paradigm does not discriminate against California Residents for exercising their rights.
12. Updates to this Privacy Policy
We’ll update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we’ll update the “Effective Date” at the top of the Privacy Policy and post it on our sites. If we make material changes to it or the ways we process personal information, we’ll notify you (by, for example, prominently posting a notice of the changes on our sites before they take effect or directly sending you a notification).
We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. This will help ensure you better understand your relationship with us, including the ways we process your personal information.
13. Who is Podium Arts?
When we say “Paradigm” (or “we”, “us” or “our”), we mean: (a) virtual event sites and services provided by Podium Arts Communications, Inc.
14. How to contact us
If you have questions, comments or complaints about this Privacy Policy or our privacy practices or if you would like to exercise your rights and choices, please email us at privacy@paradigmevents.live.